Terms & Conditions of Trade
DELIVERY AND PURCHASE TERMS & CONDITIONS
The Wellness Tree Group stands behind their products with our no quibble warranty. We want every The Wellness Tree Group customer to be a completely satisfied customer.
If at any time you are not completely satisfied with your The Wellness Tree Group product, The Wellness Tree Group will correct the problem or replace the product within the product’s warranty period.
14-DAY MONEY BACK GUARANTEE
If at any time within fourteen days after receipt of your The Wellness Tree Group products you are not satisfied with your purchase for any reason you may get a full refund of your purchase if the item is returned to us unused in full saleable condition in its original packaging. Unless the item is faulty you are responsible for the return postage costs. We recommend you use an insured and registered service to ensure its safe arrival.
This right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation.
Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you are a business or corporate purchaser and have lawfully cancelled your order but have not paid by credit card you will be refunded by BACS as soon as possible and in any event within 30 days of your order.
We will process your orders within 2 working days (stock allowing), excluding weekends and bank holidays. We use interlink for UK deliveries and aim to deliver the next working day. In most instances you will be required to pay extra for delivery. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
Our delivery charges to mainland UK addresses are calculated during the checkout process. Delivery for non-mainland UK addresses (e.g. Northern Ireland, Scottish Islands, Isle of Man, Isles of Scilly, Channel Islands) will be calculated on an individual basis, and will need to be confirmed after the order is placed.
Every effort will be made to ensure your delivery is made to you on time and in perfect condition. However, we cannot be held responsible for items that are delayed due to the parcel service.
ORDERS TO NON-UK COUNTRIES
Delivery prices for shipments abroad will be calculated on an individual basis.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
We endeavour to deal with complaints immediately upon receipt. All complaints will be dealt with within 72 hours.
Any offers we make are designed to be used independently and are not available in conjunction with any other offer.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product.
One or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by BACS as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
The Wellness Tree and its Brands take special care to protect the safety and privacy of children. Our web sites are general audience sites.
Children under the age of 18 years should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.
Any contract between us will be deemed to be concluded in England and therefore will be governed by English Law to the exclusive jurisdiction of the English Courts.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
This warranty applies to all The Wellness Tree Group products only when purchased from a The Wellness Tree Group representative, approved supplier or retailer.